How quick can you produce/deliver my discs?

This is the most common question and our usual reply is how quick do you need them! With our huge daily duplication and print capacity we are usually able to meet your urgent deadline. Our standard procedure is to produce a physical proof for jobs in excess of 50 units, prior to running your job in order to enable you to see how your discs will look prior to running the entire batch. We aim to despatch proofs on the day of receipt by first class mail.

Do I have to have an approval/proof copy?

We offer the approval service as an additional level of client service which is designed to ensure you are happy with the products that you receive from us. It is not obligitory but if time permits we do recommend that you take advantage of this extra service. Remember it is free of charge and obligation for all orders in excess of 50 units.

What is your turnaround time?

Our typical turnaround time for most jobs is 1 to 2 days, from your go ahead.  We then despatch your discs on a next working day courier delivery service. Once your discs are despatched you will receive email confirmation and tracking details for your consignment. If you require a before noon service please do advise us, although please be aware that there is an additional charge for this.

How do I submit my disc content?

We ask that you supply a disc in order for us to copy from. This disc should be clean/free of scratches and error free. The files on the disc should be in the correct order and format for your intended use. The discs that we produce will be identical copies to the disc supplied – our duplication machines simply clone the disc you supply to us.

Can you supply blank but printed CDs/DVDs

If you simply need pre-printed CDs or DVDs then that is no problem. From our instant quote facility you can simply select the print only option. if you need us to confirm the final figure then please do call us or email us sales@rivieramultimedia.co.uk

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